Community Guidelines
Please read these terms carefully before using our services
Overview
CHMP brings together customers, merchants, drivers, and delivery partners from many backgrounds. These Community Guidelines set out the behavior expected from everyone who uses the platform.
Respect for Others
- • Treat every customer, merchant, driver, and delivery partner with courtesy.
- • Respect differences in culture, religion, language, and background.
- • Communicate politely, even when resolving a disagreement or complaint.
Honest and Accurate Conduct
- • Provide accurate information in profiles, listings, and orders.
- • Do not impersonate another person or business.
- • Do not misrepresent products, services, or halal status.
Reviews and Ratings
Reviews and ratings must reflect a genuine experience with CHMP. Fake, manipulated, or retaliatory reviews are not permitted.
Prohibited Behavior
The following behavior is not allowed on the CHMP platform:
- • Harassment, threats, or abusive language.
- • Discrimination based on race, religion, gender, or any other protected characteristic.
- • Violence or physical intimidation.
- • Fraud, scams, or attempts to bypass CHMP's payment system.
- • Posting false, misleading, or offensive content.
Halal Products
As a halal-focused marketplace, CHMP expects merchants to represent halal status accurately and respect the trust customers place in that representation.
Reporting a Violation
Anyone who experiences or witnesses behavior that violates these Community Guidelines can report it through the in-app support feature or by contacting CHMP customer support.
Account Suspension
CHMP may issue a warning, suspend, or terminate an account for violations of these Community Guidelines, depending on the severity and frequency of the conduct.
Changes to This Policy
CHMP may update these Community Guidelines from time to time. Updated guidelines will be posted on the CHMP website.
Have questions about our Community Guidelines? Contact Us
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