Safety & Security Policy
Please read these terms carefully before using our services
Overview
CHMP is committed to the safety and security of customers, merchants, delivery partners, and drivers who use the platform.
Account Security
- • Keep your password and account credentials confidential.
- • Enable phone or identity verification where offered.
- • Report any unauthorized account activity to CHMP immediately.
- • Do not share your account with anyone else.
Rider and Passenger Safety
- • Drivers and passengers are verified before using CHMP Ride.
- • Trip details, including driver and vehicle information, are shared with riders before pickup.
- • Riders and drivers may share live trip status with trusted contacts.
- • Both riders and drivers are expected to treat each other with respect.
Delivery Safety
- • Delivery partners are expected to follow safe driving and road-safety practices at all times.
- • Contactless delivery options may be available depending on customer preference.
- • Customers and delivery partners should communicate only through CHMP's supported channels.
Fraud and Security
CHMP uses fraud-detection tools to monitor the platform for suspicious activity, unauthorized transactions, and misuse of accounts.
Reporting a Safety Concern
Customers, merchants, and drivers can report a safety concern by:
- • Using the in-app support or help feature.
- • Contacting CHMP customer support directly.
- • Contacting local emergency services for any immediate danger.
Data Protection
Personal and location information shared on the platform is protected in accordance with CHMP's Privacy Policy and is used only to provide and secure marketplace services.
Account Suspension
CHMP may suspend or restrict access to an account when reasonably necessary to investigate a safety or security concern.
Changes to This Policy
CHMP may update this Safety & Security Policy from time to time. Updated policies will be posted on the CHMP website.
Have questions about our Safety & Security Policy? Contact Us
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