Terms and Conditions

Welcome to Canada Halal Marketplace (CHMP). By accessing or using the CHMP website, mobile application, and marketplace services, you agree to these Terms & Conditions.

1. About CHMP

CHMP is a digital marketplace platform connecting customers with restaurants, grocery stores, retail businesses, delivery partners, and other service providers.

CHMP provides the technology platform, order management system, customer support, and marketplace services.

2. Customer Responsibilities

Customers agree to:

• Provide accurate account and delivery information.
• Use the platform responsibly.
• Review orders before confirming purchases.
• Respect merchants, delivery partners, and CHMP representatives.

3. Merchant Responsibilities

Restaurants, grocery stores, and retail partners are responsible for:

• Product quality and accuracy.
• Pricing and availability information.
• Compliance with applicable laws and regulations.
• Proper preparation and packaging of customer orders.

4. Delivery Services

Customers are responsible for applicable delivery fees.

Delivery times may vary depending on location, traffic, weather, order volume, and other circumstances.

CHMP works to provide reliable delivery services but cannot guarantee exact delivery times.

5. Payments

Payments are processed through approved payment providers.

Customers agree to provide valid payment information and authorize payment for confirmed orders.

6. Account Suspension

CHMP reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse the platform.

7. Changes to Terms

CHMP may update these Terms & Conditions when necessary. Updated terms will be posted on the CHMP website.