Refund & Cancellation Policy
Please read these terms carefully before using our services
Customer Order Policy
CHMP is committed to providing a reliable marketplace experience for customers and partners.
Order Cancellation
Customers may request cancellation before an order is accepted or prepared. Cancellation eligibility may depend on the order status.
Restaurant, Grocery & Retail Orders
Once an order has been accepted, prepared, or delivered, cancellation or refunds may be limited.
Refund Requests
Refund requests may be considered for situations including:
- • Missing items.
- • Incorrect items.
- • Damaged products.
- • Quality issues.
Customers should report issues as soon as possible through CHMP customer support.
Partner Responsibility
CHMP partners are expected to provide accurate products and fulfill orders according to customer requirements.
Delivery Issues
CHMP will review delivery-related concerns and work with customers, merchants, and delivery partners to find appropriate solutions.
CHMP reserves the right to review each refund request individually.
Have questions about our Refund & Cancellation Policy? Contact Us
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